Returns & Exchanges
At Rounder Records, we want you to be completely satisfied with your purchase. If your vinyl, CD, or merchandise arrives damaged or doesn't meet your expectations, you may return it within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the items in their original packaging, ensuring that vinyl records are well-protected to prevent warping or sleeve damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your return package.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing