Frequently Asked Questions
Everything you need to know about shopping at Rounder Records
How do you ensure vinyl records are protected during shipping?
We use heavy-duty, reinforced cardboard mailers specifically designed for vinyl. Each record is wrapped in bubble wrap and includes corner protection to prevent seam splits and jacket damage during transit.
What is your return policy for opened media?
We accept returns within 30 days of delivery. Please note that opened vinyl, CDs, and cassettes can only be returned if they are found to be defective or damaged. Sealed items must remain unopened for a full refund.
Do you offer international shipping?
Yes, Rounder Records ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, our warehouse begins processing for shipment, and we may be unable to make changes.